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Last updated 24 March 2021. Version 3

If you have any Questions, Compliments, Comments or Complaints. Please contact us we are always delighted to hear your thoughts on any matter that has arisen from your site visit.

We hope you enjoy your visit. Please check out the website for future showings and listings of films and events here at NDAC.

Rules and Regulations

We have some rules and regulations to help you enjoy your visit with us they are as follows

Online ticket purchasing

All tickets that are purchased online do so at the event fee rate per car (from time to time discounted rates may apply) this cannot be used in conjunction with any other offer from NDAC Ltd.

The return email confirmation is the paper copy confirmation you will be required to print off and bring with you before the performance starts (we do keep a list of all tickets purchased on the night if you forget your ticket) Once the confirmation email has arrived you will be unable to exchange, refund and sell on your tickets they are none transferable.

Ticket use is subject to our standard terms and conditions as set out in this document

Arrival, Admission & Allocation of Spaces

Dive in cinema / Hot Tub spaces will be allocated on a first come first serve basis, unless requested at the time of booking and agreed by NDAC Ltd (additional charges may apply).

You are requested to be parked in the drive in cinema at least 20 minutes before the showing is due to start (please check show times before booking) these timing may change and are always subject to weather conditions on the night of each showing

Drivers need to follow parking controls and restrictions from NDAC staff upon arrival at site. The car parking configuration may change due to numbers of visitors for each showing so please seek advice from NDAC staff.

Site staff who work for The National Diving & Activity Centre Limited who are on duty during the cinema film showing have the right to refuse admission to any member of the public who is causing a distraction to either site staff or other members of the public (no refund shall be issued)

If you arrive late you will be allocated a viewing car park at the duty managers request (as we do not want to upset others viewers evening of the open air cinema).

Only customers with a valid and in date ticket may be allowed to watch the performance you are also requested to check that no omissions have been made to the ticket prior to arrival any issues please call the office in advance to discuss

Restrictions

The British Broad of Film Classification for the film that is being shown we are and will refuse admission under the film classification to any individual that is under the minimum age for the broadcast in question proof of age may also be requested by any NDAC employee to confirm someone age if requested any child under the age of 16 to be allowed to watch a film after 7pm they will be required to be with a parent guardian or family member who is over the age of 16.

BBFC Film classification means that if you are under age you will be asked to leave the site – Photographic identification will be requested as proof of age (driving license passport of official paperwork showing image of person in question shall be required.

If you are under the age of 12 you must be accompanied by someone over 18 at all time regardless of film classification.

During the Film

Unbecoming behavior before during and after the showing to any of our staff or other members of the public shall not be tolerated and any individual who in our opinion who has breeched this shall be asked to leave site with immediate effect (no refund shall be given) Physical and verbal abuse shall not be tolerated

Alchohol and food (may be purchased from the café bar area in the view café bar) no alcohol is to be brought into the showing with you.

Mobile devices should remain off or put on silent before the film starts

Vehicle Lights

On some models of car it is not possible to turn the vehicle lights off when the ignition is on. If this is the case with your car, we request you bring along blankets or something else suitable to act as a blackout. This is so you do not ruin the viewing experience for others and to keep the area dark.

If you are unable to adequately blackout your car lights we may regrettably ask you to leave to prevent the adverse impact on other viewers.

General Rules

No illegal substances, weapons are allowed on site at any time

If you are intoxicated you will be asked to leave the showing (no refund will be issued)

Car isles must remain clear at all times and not obstructed this is due to health and safety compliance limitations that have been placed up on us

Piracy

Customers are not allowed to bring any filming or recording devises with them to site It is a criminal offence to knowingly record a copyright performance and can lead to criminal proceedings being taken along with equipment confiscated and handed over to the authorities NDAC staff will be checking for such devices before and during the showings

Mobile devices should remain off or put on silent before the film starts

After the showing

Please all don’t rush off all at once and please do take your time when you leave the site and be considerate for other motorists.

Please feel free to visit the View café bar on site before your departure as it does not shut till an hour or so after the cinema has closed.

Cinema Experience Terms and Conditions

The National Diving & Activity Centre Limited (NDAC Ltd) is the supplier of the activity that appears on this website. When you purchase an activity or book with a voucher from The National Diving & Activity Centre Ltd (NDAC Ltd) or with a voucher provided by an external provider you become legally bound by these terms and conditions specific to that said agreement. Please do not proceed and book or an activity or complete a booking until you have read, understood and accepted these terms and conditions in the first instance. These Booking Terms and Conditions apply to the booking of “NDAC Hot Tub Movie Experiences” and "NDAC Drive In Cinema Experience they will be known as the “Activities” this will also include any ancillary products that are associated to NDAC’s Terms and Conditions (T&C’s) of business.

These booking T&C’s contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions. Also at no point shall any variation to these Booking T&C’s be binding unless agreed in advance in the form of a Specific Event Agreement (SEA) in writing by NDAC Ltd and or its service providers. Any typographical clerical or other error or omission in any booking confirmation or other associated documentation issued by NDAC Ltd (including any electronic documentation, emails, printed literature or SMS Text) shall also be subject to correction without any liability on the part of NDAC Ltd. NDAC Ltd will always reserve the right to make changes to the “Activities” whether to conform to any applicable safety or other statutory industry requirements or otherwise at short notice or offer an alternative experience. NDAC will also conform to all regulations and standard amendments (best practice) from other industry members.

No booking shall be deemed to have been accepted unless accepted in writing by NDAC Ltd (which shall include our email confirmation of booking if booked via our on line booking system). These Booking T&C’s incorporate our Privacy Policy, and assumption of Risk and Release of Claims and Rules of Participation. You and each member of your party will be required to sign and book in upon arrival at the centre. A standard disclaimer form with the Assumption of Risk and Release of Claims along with our site specific Rules and Regulations (R&R) of Participation before being allowed to undertake any of our “Activities”. You must therefore advise NDAC Ltd as soon as possible of any mistakes or amendments in our booking confirmation. NDAC shall use its commercially reasonable efforts to ensure that you and your party's participation commences at the time booked (if booked in advance) and it shall be the responsibility of each participant to ensure that they arrive in sufficient time for the “Activity”. Late arrivals may not be permitted to undertake the “Activity” if they fail to make their allocated booking time and no refunds or compensation will be payable in such circumstances unless authorisation from NDAC staff has been agreed in the first instance.

Prices

Subject to any terms agreed to in writing between NDAC and you, our standard charges and fees shall be calculated at our current rates and full payment shall be due at the time of booking along with any specific offers. Any discounted and promotional codes must be given at the time of booking as prices of activities may vary throughout the year. In the event of an order being placed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within 14 days of the purchase being made. We will allow the purchaser to either cancel the booking or choose to pay the additional difference in price. Vouchers and purchases from external voucher providers may vary, NDAC shall not be held responsible for purchases or the prices displayed on external websites and other gift experience companies. If you are in any doubt please call the centre to discuss your concerns in the first instance.

Weather

All of our “Activities” are weather dependent. Please be aware that the weather can be unpredictable and events do have to be cancelled because of this, very high winds, lighting and or thunderstorms are our main concerns. Cancelling an event can be a huge inconvenience for both participants and ourselves, however your safety is paramount at all times we would therefore appreciate your understanding with this. If bad weather affects a booking it will be rescheduled by NDAC at no extra charge to you for a later date. No refunds will be given. There can be no guarantee that a particular date will not be withdrawn due to adverse weather conditions. As above we strongly recommend that you contact us before you depart for your activity, however please be aware weather conditions on the day can change quickly and “Activities” can still be cancelled after the event has started should the activity be deemed unsafe. Non attendance on a day will see you lose your “Activity”. In the event of cancellation, NDAC will not be held liable for any costs of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred. Please make sure you have provided us with all your contact details to include your mobile phone number you will have with you on the day. If your “Activity” is cancelled due to inclement weather we will endeavour to reschedule it as soon as possible, if you are in any doubt please give us a call to discuss your comments or concerns beforehand.

Availability

All “Activities” offered subject to the availability of dates, facilities and crew. Bookings should be made as far in advance as possible especially during peak times (weekends and school holidays). We suggest if you plan to book an “Activity” or purchase a voucher for a date at short notice, you should call us to ensure there is still availability before completing the transaction. You should not make any travel or accommodation arrangements in connection with the “Activity” until you have received your booking confirmation with a date and time on it from NDAC. Where specific elements of the “Activity” are not available due to mechanical breakdown, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the “Activity” at short notice.

Descriptions & Images

All descriptions contained on our website and in our marketing material are correct at the time of going to press. Descriptions may be updated throughout the year as the “Activity” may change. The images used in all promotional literature to illustrate “Activities”, are used as an indication only. NDAC shall not be responsible for the descriptions and images of external websites and gift experience companies in any instance.

Safety

We ask you to leave plenty of time to get to the venue. Other safety precautions will be advised to you upon arrival at site and also in your confirmation details. Our address and phone numbers are The National Diving & Activity Centre Limited, Tidenham Quarry, Tidenham, Gloucestershire, NP 16 7LH Tel 01291 630046 or visit our website www.ndac.co.uk for more information.

Refunds & Cancellations

If you change your mind about your purchase, NDAC will refund booked Cinema Tickets and vouchers bought direct from the NDAC Ltd within 14 days of purchase, minus a £5.00 administration fee. After 14 days from the booking no refund will be given.

If you are unable to attend your booking, you must give a minimum of 48 hours notice in order to change your booking, otherwise your booking will be lost with no replacement, voucher or refund provided.

NDAC shall operate the listed film as per our advertised programed showing however if circumstances beyond our control arise we may have to amend the showing and the time of the show or show an alternative film. If NDAC cancel the show you will be entitled to the ticket refund costs only and no extra refunds can be obtained such as fuel costs, bridge tolls or incidental costs.

Payments made by debit card or credit card will be refunded to the same card or, if the card has subsequently expired been lost or damaged payment shall be made by cheque. Any payment made by gift card or voucher will be refunded by the issuing of a replacement voucher or gift certificate for the same value. Where a multiple form of payment has been used we reserve the right to refund or amend by credit, cheque, voucher of gift card.

Where gift vouchers have been bought from external providers and a booking has been made, no refunds will be given and voucher validity will be lost for any cancellations.

For participants failing to turn up to an event you will not be able to reschedule bookings, no refunds will be given and voucher validity will be lost.

Sometimes the NDAC may have to cancel activities for reasons, such as the weather or mechanical breakdown, or because minimum requirements are not met such as a minimum group of people. We regret that such eventualities but in these circumstances, NDAC is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled activity.

An activity may be terminated without warning during the lifetime of vouchers and bookings on these occasions an equivalent or alternative location or activity will be offered. If this is not suitable credit will be offered but no cash refunds will be made.

Booking Confirmations

NDAC bookings shall be deemed to have been accepted unless accepted in writing by NDAC (which shall include NDAC’s email confirmation of booking). These Booking Terms and Conditions incorporate NDAC’s Privacy Policy, and Assumption of Risk and Release of Claims and Rules of Participation. You and each member of your party will be required to sign the Assumption of Risk and Release of Claims and Rules of Participation before being allowed to undertake the Activity. You will also advise NDAC as soon as possible of any mistake in our booking confirmation. NDAC shall use its commercially reasonable efforts to ensure that you and your party's participation commence at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances. Confirmations can be delivered by email to the email address entered by the person making the booking. Be aware that some email accounts may categorise our email confirmations as unwanted or 'spam' email. To avoid this please add our email address to your address book. NDAC is not liable or responsible for any loss suffered as a result of an email voucher being blocked by web filters or firewalls. If the recipient does not receive the email voucher, please contact us immediately to send vouchers to an alternative email address.

Gift Vouchers

Validity & Extensions each voucher will show a unique code, which must be quoted when dealing with NDAC and which will be used to identify your booking and proof of purchase. Vouchers and the associated references must be kept safely and securely and presented to NDAC on the day of your “Activity”. Please check your expiry date, you must book and complete your activity prior to the expiry date on your voucher. We reserve the right to refuse participants who turn up without a valid voucher. Failure to produce a valid voucher on the day of your experience means that full payment will be required to cover the cost of the activity you will be allowed to proceed with registration. This payment will be refunded on receipt of a valid voucher in the post alongside a completed deposit refund form within 28 days. NDAC will take no responsibility for any loss you may incur as a result of impersonation or identity fraud. A voucher will be deemed to be invalid if it is out of date unless you have written prior agreement from NDAC or an external provider (the validity date is clearly stated on the voucher).

Covid-19

If you have been unable to book before the voucher’s expiry date due to COVID 19, then upon contacting NDAC, we will extend the validity of the voucher for another 6 months providing you contact us prior to the expiry date on the voucher. This only applies to customers with a NDAC voucher with a voucher code prefix of NDAC

A voucher can only be extended for 6 months once. Once a voucher has been extended it cannot be refunded. Vouchers can only be extended if they are still inside their expiry date

NDAC strongly recommends that all Activities are booked as early as possible to avoid disappointment.

Voucher Bookings Individual or Small Group Bookings.

All vouchers must be booked in online at www.ndac.co.uk do not arrive at a venue expecting to redeem your gift voucher without first booking your activity on www.ndac.co.uk will not be held liable for your costs incurred if you do not follow the procedure set out in these Terms and Conditions. Bookings are not finalised until you have received written confirmation from The National Diving & Activity Centre at Tidenham Quarry, Tidenham, Gloucestershire, NP16 7LH Tel 01291 630046 or visit our website www.ndac.co.uk for more information.

Corporate & Group Bookings

Corporate and Group Bookings are treated the same as individuals unless a separate Specific Event Agreement (SEA) is in place in this instance please consult your contract for information. In the event your booking is made via NDAC’s Booking Contract these Booking Terms and Conditions shall be subject to any special terms set out in the Group Booking Contract.

Insurance

We hold specialist Public and Products Liability Insurance up to £2 Million for all of our activities at the Diving Centre.

Discount Codes

Discount codes are issued subject to availability and can be withdrawn without notice at any time. NDAC reserves the right to stop discount codes being used against specific products. Only one discount code can be used per order. Discount codes apply to both online, individuals and or groups who just turn up who wish to participate.

Venue Liability

NDAC Ltd will not be responsible for and damage caused to your car while your on site this also applied to any thing of value you may have with you (that are leaving in your vehicle).

NDAC except as otherwise provided in these Booking Terms and Conditions shall not be responsible for the loss, or damage, of or to any property or to person arising from the booking of or participation in the activity. NDAC shall not be responsible for the actions and quality of external providers or any loss or damage suffered by you whilst you are attending one of our “Activities”.

By participating in an “Activity” with us you acknowledge that certain factors are beyond the control of NDAC and agree that neither NDAC shall be liable for the cancellation, postponement or alteration of any activity for reasons beyond its reasonable control including for weather-related reasons, mechanical failure or otherwise. In the event of mechanical machinery break down you should expect reasonable substitutions without notice.

The total liability of NDAC for any claim whatsoever in connection with the “Activity” or voucher or any course or experience shall be limited to the price paid for the voucher or booking.

Late Arrivals

We urge you to treat your booking as you would catch a flight or train. If you are late we will endeavour to allow you to join your activity but this will be subject to conditions on the day.

Personal Belongings

It is the participant’s responsibility to ensure that they are in possession of their personal belongings following their experience. NDAC has no liability to compensate or offer replacements for items lost at one of our “Activity”.

Merchandise

All merchandise is provided at an additional charge and is in no way linked to the price of your experience. Prices of merchandise may vary throughout the year. Where specific elements are not available, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel merchandise at short notice.

By participating in an “Activity” with us you acknowledge that certain factors of merchandise are beyond the control of NDAC and agree that neither NDAC nor any associated Partner shall be liable should certain equipment associated with merchandise such as cameras not are working at the time of your experience. If for any reason you are unhappy with any of the merchandise received, you can return any of them to us for an exchange or refund within fourteen days of purchase. We make no charge for returns. Returned goods must be unused and supplied with their original packaging. All returns must have a completed returns form.

CCTV

CCTV is in operation throughout the site 24 hours a day and monitored for the purposes of crime prevention and public safety. This scheme is controlled by the National Diving & Activity Centre. For further information please contact us.

Privacy Policy

For details of how we use your information, please visit our Privacy Policy

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