Archive for the ‘Health & Safety’ Category

NDAC Closed until Easter Weekend

Thursday, January 7th, 2021

Coronavirus

Header image credit: kjpargeter – freepik
Last updated 03rd January 2021

With the country moving into lockdown restrictions, the increasing pressures on the NHS, and the Government’s advice to stay at home and avoid unnecessary travel, we have decided to close the National Diving & Activity Centre for all activities during January, February and March 2021.

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NDAC Closed for Scuba Diving January 2021

Thursday, December 31st, 2020

Coronavirus

Header image credit: kjpargeter – freepik
Last updated 31st December 2020

With much of the country moving into Tier 4 restrictions, the increasing pressures on the NHS locally, and the Government’s advice to stay at home and avoid unnecessary travel, we have decided to close the National Diving & Activity Centre for all activities.

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NDAC Closed for Scuba Diving 02-03 January 2021

Wednesday, December 16th, 2020

Site ClosedRegrettably we are closing the National Diving & Activity Centre for Scuba Diving over the weekend of the 2nd and 3rd of January 2021.

Although we’d initially met the minimum number of bookings, we’ve had a number of cancellations from visitors unable to travel from Tier 3 locations. Unfortunately this has meant that the weekend is no longer viable for opening and we will have to postpone the remaining bookings.

We appreciate this is disappointing and apologise for any inconvenience this may cause.

Anyone with a booking will be contacted in the next couple of days and provided with a 12 month voucher to rearrange their booking.

We are currently open all the other weekends in January (subject to minimum numbers and Covid restrictions) and will be reviewing February/March dates in the new year.

We thank you for your continued support and understanding. We look forward to seeing you soon.

 

Reopening the National Diving & Activity Centre For Scuba Divers

Sunday, November 29th, 2020

Reopening the National Diving & Activity Centre post-Lockdown for Scuba Divers from 5th December 2020

Last updated 30th November 2020

We are excited to announce that there will be an initial phased reopening of the National Diving & Activity Centre for Scuba Diving starting from Saturday 5th December.

Initially the centre will be open for Scuba Diving Only on Saturdays and Sundays. We will be carefully limiting the numbers on the site and will only be allowing visitors who have pre-booked their Scuba diving.

The View Cafe Bar, Gas Room and limited Wooden Wigwam accommodation will also be available for scuba diving visitors. The Wooden Wigwams will initially have a minimum of a 2 night stay in place starting from Friday 4th December. Please note that evening meals at the View Cafe Bar must be pre-booked in advance.

Other activities such as the Wire Zip Slide, Atlantis Aqua Park and Giant 3G Swing will remain closed at this stage, but will be reviewed after we’ve opened for scuba diving.

Scuba Diving entry can be booked NOW on our new Scuba booking system. It will not be possible to enter the site without a booking.

This phased opening and our control measures are under constant review and will follow Government guidelines as they develop.


DATES AVAILABLE NOW!
Book your Scuba Diving Entry online »

Whilst the centre has been closed to the public we have been working hard to implement new procedures and measures throughout the site to protect our visitors and staff. For further questions, please visit the FAQ on our Covid-19 information page.

Online Bookings

All Scuba Diving, Activities, Events and Accommodation provided by the National Diving & Activity Centre are now using an online booking system. The new online booking system for Scuba Diving is now operational for selected dates. 

At this stage we are only accepting visitors who have pre-booked online for Scuba Diving. 

Paperless Registration Forms

We are pleased to announce that our Diving Declaration forms and Activity Registration forms can now be completed online as part of the booking process. Participants must complete the online form in full prior to any activity at the National Diving & Activity Centre. Without the completed online form you will not be able to take part in the activity.

Face Masks

We want you to stay safe and encourage you to bring and wear your own face covering while visiting us at the National Diving & Activity Centre. Our staff, where applicable, will also be wearing PPE.

On arrival

If you have any of the symptoms of Coronavirus (COVID-19) we ask that you do not visit the National Diving & Activity Centre. If you develop any symptoms whilst at the site we request that you leave the site safely, return home and seek medical advice. Our staff may ask you about your health and any Covid19 symptoms on arrival. 

Social Distancing

The National Diving & Activity Centre is a large outdoor venue with lots of open space and fresh air for you to enjoy and keep safe.

We will be following social distancing guidelines and request that all visitors stay 2 metres apart. We will also limit the amount of close proximity you will have with our staff where practicable to do so.  

There will be lots of new signage in place and we’ll be operating one-way systems where possible to avoid cross-over and assist visitors maintaining social distancing. Some areas, such as toilets, will have limits to the number of people who can enter at any one time.

Increased Cleaning Activity

We already have comprehensive cleaning procedures and checks in place throughout the National Diving & Activity Centre. In addition to these, we will increase the cleaning schedules taking place.

Additional hand-wash, paper towels and sanitising stations are being installed throughout the site and in rest areas. 

Shared equipment will be sanitised between each use where possible.

Cashless Site

Activity, Event and Accommodation payments are already taken via the website. We have also introduced an online booking system for Scuba Diving. 

The rest of the National Diving & Activity Centre has also transitioned to contactless payments and staff will no longer be handling any cash. This will cover areas such as the View Cafe Bar, the Dive Shop, Service Shack and Gas Room.

The contactless payment machines will be cleaned between transactions if staff/visitors need to use the touchpad.

As well as the safety benefits, we believe this will be convenient for our visitors, speed up transactions and reduce queueing at the site. 

Buses

For the Scuba Divers who use our buses to travel between the car park and lake, we have a number of procedures in place.

• Several buses will be made available
• Windows will be kept open for increased ventilation.
• Buses will be cleaned regularly throughout the day
• Hand sanitising stations for use prior to boarding the buses
• Face coverings will be required on the buses
• Reduced number of people on the buses
• People are welcome to walk if they feel able

We value your custom and thank you for your patience and understanding whilst we operate these new procedures and measures. These are under constant review as the Government guidelines are updated. For further questions, please visit the FAQ on our Covid-19 information page. If you have any specific questions or concerns please contact us.

We look forward to seeing you soon!

NDAC current Membership to extend until 31st March 2021

Wednesday, October 7th, 2020

NDAC MembershipWe have decided to extend all current diver memberships for free until the end of March 2021. This will apply to anyone who has membership in place dated between 31 October 2019 and 31 October 2020.

Because of the ongoing effects of Covid-19 and uncertainty around the services and facilities we’ll be able to provide; we have decided to hold back on any new diver membership packages or renewals for the next 6 months.

Once we have a clearer idea of the days/dates we will be able open and the benefits we can provide on a membership scheme, we will review our membership package.

We are reopening the centre for scuba divers from the 31st October 2020. This is for weekends initially, but will be under constant review and will follow any current Government advice.

We look forward to welcoming you back to the centre soon.

Rock stability netting installed at the National Diving & Activity Centre

Thursday, September 10th, 2020

Safety Netting NDAC Chepstow

Here is a sneak preview of the first 30 metres of rock stability netting that has been installed at the National Diving & Activity Centre over the last few days.

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National Diving & Activity Centre to remain closed for 2020 season

Sunday, July 5th, 2020

NDAC To Remain Closed for 2020 Season following Covid19 Lockdown

Update August 2020

We’re pleased to announce that we will be reopening for Scuba Diving from Saturday 31st October.

Initially the centre will be open for Scuba Diving Only and will only be allowing visitors who have pre-booked their Scuba diving.

Full Details ›

Book your dive here ›

It’s been a difficult and very worrying year for everyone. COVID 19 has taken more lives and businesses than it should, but thanks to the Government, banks and services, we have managed to remain stable.

As we approach coming out of lockdown and some businesses reopening, we have considered our business reopening. However, we have decided to not open the National Diving & Activity Centre to the general public this year.

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Cashless Payments at the National Diving & Activity Centre

Wednesday, May 6th, 2020

Cashless Payments at NDAC

We will no longer be accepting cash payments and will only be accepting cashless payments throughout the NDAC.

Most of our activity bookings are taken via the website and the vast majority of onsite payments are cashless already.

We believe this will be convenient for our visitors, speed up transactions and reduce queueing at the site. Studies have shown that a cashless transaction takes on average 1-2 seconds process, compared to 6-7 seconds for cash.

The changeover to cashless payments will start from the date we re-open (following the Coronavirus lockdown).

 

Coronavirus

Sunday, March 22nd, 2020

Coronavirus. Image credit kjpargeter - freepik

Header image credit: kjpargeter – freepik

Last updated 5th July 2020

Sadly we will not be reopening the National Diving & Activity Centre to the general public during the rest of 2020.

Any purchased vouchers, or memberships will automatically be extended to the 2021 season when we will look forward to welcoming you all back.

FearFest-Evil will not be held this year, automatic refunds will be made to your PayPal accounts.

We thank you for all your support, and dedication over the years and look forward to welcoming you back next season to the National Diving & Activity Centre.

Darren & Kaye

Full details »


Last updated 26th March 2020

Owing to the global coronavirus pandemic and based on the information available to us from the UK Government we believe that the significant risk that is posed to our staff, customers and the local community to which we serve requires us to take decisive action now.

We are a local business that operates predominately outdoors, which by nature is less risk than any other indoor facility.

However, we are mindful, that continuing to operate during this global crisis is not in the best interests of our customers and team at NDAC or to members of the public. It is therefore with a heavy heart we have decided to fully close operations to the public from 22nd March 2020 until further notice.

We would like to thank all our customers for supporting us over the years and we look forward to serving you again.  We would also like to thank all our staff and dedicated work force for their commitment and understanding during these really difficult times, and would like to thank all the UK Government services for everything they are doing for our country.  

Darren & Kaye

We will keep our Facebook page and website up-to-date with the latest information. If you have any questions, please get in touch.

 

Scuba Diving Equipment Servicing

The National Diving & Activity Centre is currently closed for all equipment servicing.

All booked-in scuba equipment servicing will be completed when the current restrictions are lifted.

We will keep customers informed via our website and social media as further information is released.

We would like to say a huge thank you for your continued custom and understanding during these difficult times for our country. We look forward to seeing you all again in the near future.

If you have any servicing enquiries, please contact us via email on . We are working from home, but will advise the best we can.

Keep safe and look after each other.

Ashley & Nat

 

Refunds information 

What happens to my booking/gift voucher?

We are confident that this crisis, although hugely challenging and difficult to bear for us all, is short term and we remain confident and hopeful that we will commence our outdoor activities and operations to you all again when it is safe to do so and in line with UK Government advice.

We will not be issuing refunds, but please rest assured, you remain very important to us and your booking with us continues to be valid and will merely be postponed until operations are resumed.

We look forward to welcoming you in the near future and to providing you with an extraordinary experience to remember please stay safe!

 

Useful external links

NHS Coronavirus »

UK Government response »

Public Health England »

 

Geotechnical Site Works

Thursday, March 12th, 2020

NDAC Site Infrastructure Works

NDAC Site Infrastructure Works

We have taken delivery of some safety netting that is being installed on the rock faces at the National Diving & Activity Centre over the next few weeks.

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