Water Walking Experience Terms and Conditions - Zplash Entertainment
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Activities are open most weekends, bank holidays, selected dates during School Holidays & occasional mid week dates.
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National Diving & Activity Centre
Tidenham
Chepstow
Gloucestershire
NP16 7LH
 
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Please be advised that the NDAC office is closed Monday to Wednesday, so emails and phone calls may not be responded to during this time. Depending on when you make your enquiry it may take a few days before we can get back in touch with you.

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Terms and conditions

Minimum age for Walking is 5.

Maximum weight is 19 stone.

There is no Minimum height. 

This experience is not suitable for pregnant women or anyone with the following: dislocated shoulder/wearing a cast, heart conditions, severe back issues, under medication that will make you drowsy.

This is a high impact and challenging adrenaline experience, which some people take a while to get the hang of. As such there is no guarantee given that you will be able to successfully walk on the water during your session. You are however welcome to upgrade to a longer session directly with the supplier at the point of booking if you so wish.

The directions of the Water Walking Instructor must be followed at all times.

All dates are subject to availability.

All sharp objects must be taken out of your pockets before starting the experience.

 

General terms and conditions of business

Zplash entertainment Ltd is the supplier of the activity that appears on this website. When you purchase an activity or book with a voucher from Zplash entertainment Ltd or with a voucher provided by an external provider you become legally bound by these terms and conditions specific to that said agreement. Please do not proceed and book an activity or complete a booking until you have read, understood and accepted these terms and conditions in the first instance. These Booking Terms and Conditions apply to the booking of “Water zorbing”.

These booking T&C’s contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions. Also at no point shall any variation to these Booking T&C’s be binding unless agreed in advance in the form of a Specific Event Agreement (SEA) in writing by Zplash entertainment Ltd. Any typographical clerical or other error or omission in any booking confirmation or other associated documentation issued by Zplash entertainment Ltd (including any electronic documentation, emails, printed literature or SMS Text) shall also be subject to correction without any liability on the part of Zplash entertainment Ltd. Zplash entertainment Ltd will always reserves the right to make changes to the “Activities” whether to conform to any applicable safety or other statutory industry requirements or otherwise at short notice. Zplash entertainment Ltd will also conform to all regulations and standard amendments (best practice) from other industry members.

No booking shall be deemed to have been accepted unless accepted in writing by Zplash entertainment Ltd (which shall include our email confirmation of booking if booked via our on line booking system). These Booking T&C’s incorporate our Privacy Policy, and assumption of Risk and Release of Claims and Rules of Participation. You and each member of your party will be required to sign and book in upon arrival at the chosen venue. A standard disclaimer form with the Assumption of Risk and Release of Claims along with any site specific Rules and Regulations (R&R) of Participation before being allowed to undertake any “Water walking activity”. You must therefore advise Zplash entertainment Ltd as soon as possible of any mistakes or amendments in our booking confirmation. Zplash entertainment shall use its commercially reasonable efforts to ensure that you and your party’s participation commences at the time booked (if booked in advance) and it shall be the responsibility of each participant to ensure that they arrive in sufficient time for the “Activity”. Late arrivals may not be permitted to undertake the “Activity” if they fail to make their allocated booking time and no refunds or compensation will be payable in such circumstances unless authorisation from Zplash entertainment staff has been agreed in the first instance.

Zplash entertainment Ltd has an operating license from NDAC to operate the water walking experience at the NDAC and that the NDAC shall not be responsible for any loss or incident and that all liability risk and assurances are with Zplash entertainment Ltd.

Prices

Subject to any terms agreed to in writing between Zplash entertainment and you, our standard charges and fees shall be calculated at our current rates and full payment shall be due at the time of booking along with any specific offers. Any discounted and promotional codes must be given at the time of booking as prices of activities may vary throughout the year. In the event of an order being placed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within 5 days of the purchase being made. We will allow the purchaser to either cancel the booking or choose to pay the additional difference in price. Vouchers and purchases from external voucher providers may vary, Zplash entertainment shall not be held responsible for purchases or the prices displayed on external websites and other gift experience companies. If you are in any doubt please call Zplash entertainment to discuss your concerns in the first instance.

Refunds

Payments made by debit card or credit card will be refunded to the same card or, if the card has subsequently expired been lost or damaged payment shall be made by cheque. Any payment made by gift card or voucher will be refunded by the issuing of a replacement voucher or gift certificate for the same value. Where a multiple form of payment has been used we reserve the right to refund or amend by credit, cheque, voucher of gift card.

Weather

All of our “Activities” are weather dependent. Please be aware that the weather can be unpredictable and events do have to be cancelled because of this, very high winds, lighting and or thunderstorms are our main concerns. Cancelling an event can be a huge inconvenience for both participants and ourselves, however your safety is paramount at all times we would therefore appreciate your understanding with this. If bad weather affects a booking it will be rescheduled by Zplash entertainment at no extra charge to you for a later date. No refunds will be given. There can be no guarantee that a particular date will not be withdrawn due to adverse weather conditions. As above we strongly recommend that you contact us before you depart for your activity, however please be aware weather conditions on the day can change quickly and “Activities” can still be cancelled after the event has started should the activity be deemed unsafe. Non attendance on a day will see you lose your “Activity”. In the event of cancellation, Zplash entertainment will not be held liable for any costs of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred. Please make sure you have provided us with all your contact details to include your mobile phone number you will have with you on the day. If your “Activity” is cancelled due to inclement weather we will endeavour to reschedule it as soon as possible, if you are in any doubt please give us a call to discuss your comments or concerns beforehand.

Availability

All “Activities” offered subject to the availability of dates, facilities and crew. Bookings should be made as far in advance as possible especially during peak times (weekends and school holidays). We suggest if you plan to book an “Activity” or purchase a voucher for a date at short notice, you should call us to ensure there is still availability before completing the transaction. You should not make any travel or accommodation arrangements in connection with the “Activity” until you have received your booking confirmation with a date and time on it from Zplash entertainment. Where specific elements of the “Activity” are not available due to equipment failure, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the “Activity” at short notice.

Duration and Time of Activity

The time of your “Activity” is a guide time only, there is no guarantee that you will complete your “Activity” at the exact time given on your booking confirmation however we try to stick to these times as closely as possible. Please allow plenty of time the chosen venue and we recommend a minimum of 20 minutes. Where the duration of an activity is mentioned on our website and marketing material or by a member of our team this is an approximate guide to the length of time you should expect to be at the venue. The duration may vary slightly from time to time and is always number dependant. When you are taking part in the “Activity” as part of a group there may be some extra waiting time involved. You can just turn up sign the paperwork and join the cue we will operate this on a first come first serve basis.

Descriptions & Images

All descriptions contained on our website and in our marketing material are correct at the time of going to press. Descriptions may be updated throughout the year as the “Activity” may change. The images used in all promotional literature to illustrate “Activities”, are used as an indication only. Zplash entertainment shall not be responsible for the descriptions and images of external websites and gift experience companies

Safety

We ask you to leave plenty of time to get to the venue. All of the “Activities” we offer require registration, safety briefings on your part, it is therefore essential that the participant has booked in and has completed the correct forms otherwise they will not be able to participate in any “Activity”. No alcohol or drugs can be consumed before any of the “Activities” we offer. Our crew reserve the right to refuse an “Activity” to persons suspected to be under the influence of alcohol and / or drugs. Other safety precautions will be advised to you upon arrival at site and also in your confirmation details. We employ professional instructors who reserve the right to end an “Activity” if they believe the participant may endanger themselves or other members of the public.

Refunds and Cancellations

Zplash entertainment Ltd will refund booked activities & vouchers bought direct from the Zplash entertainment Ltd within 7 days of purchase minus a £5.00 administration fee. After 7 days no refund will be available.

Booking Confirmations

Zplash entertainment bookings shall be deemed to have been accepted unless accepted in writing by Zplash entertainment (which shall include Zplash entertainment ’s email confirmation of booking). These Booking Terms and Conditions incorporate Zplash entertainment ’s Privacy Policy, and Assumption of Risk and Release of Claims and Rules of Participation. You and each member of your party will be required to sign the Assumption of Risk and Release of Claims and Rules of Participation before being allowed to undertake the Activity. You will also advise Zplash entertainment as soon as possible of any mistake in our booking confirmation. Zplash entertainment shall use its commercially reasonable efforts to ensure that you and your party’s participation commence at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances. Confirmations can be delivered by email to the email address entered by the person making the booking. Be aware that some email accounts may categorise our email confirmations as unwanted or ‘spam’ email. To avoid this please add our email address Zplashentertainment@yahoo.co.uk to your address book. Zplash entertainment is not liable or responsible for any loss suffered as a result of an email voucher being blocked by web filters or firewalls. If the recipient does not receive the email voucher, please contact us immediately to send vouchers to an alternative email address.

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Gift Vouchers

Validity & Extensions each voucher will show a unique code, which must be quoted when dealing with Zplash entertainment and which will be used to identify your booking and proof of purchase. Vouchers and the associated references must be kept safely and securely and presented to Zplash entertainment on the day of your “Activity”. Please check your expiry date, you must book and complete your activity prior to the expiry date on your voucher. We reserve the right to refuse participants who turn up without a valid voucher. Failure to produce a valid voucher on the day of your experience means that full payment will be required to cover the cost of the activity you will be allowed to proceed with registration. This payment will be refunded on receipt of a valid voucher in the post alongside a completed deposit refund form within 28 days. Zplash entertainment will take no responsibility for any loss you may incur as a result of impersonation or identity fraud. A voucher will be deemed to be invalid if it is out of date unless you have written prior agreement from Zplash entertainment or an external provider (the validity date is clearly stated on the voucher).

Corporate & Group Bookings

Corporate and Group Bookings are treated the same as individuals unless a separate Specific Event Agreement (SEA) is in place in this instance please consult your contract for information.

Insurance

The very nature of some of the “Activities” that we promote means that they are dangerous. Prior to ordering or participating in any experience you should be aware of the risks involved. Zplash entertainment can provide further information if you are in any doubt about any experience. We hold a valid public liability insurance and this is always available to view on site if you wish to see it please ask a member of staff.

Discount Codes

Discount codes are issued subject to availability and can be withdrawn without notice at any time. Zplash entertainment reserves the right to stop discount codes being used against specific products. Only one discount code can be used per order. Discount codes apply to both online, individuals and or groups who just turn up who wish to participate.

Venue Liability

All of our chosen venues shall not be responsible for the loss, or damage of, or to any property or to person arising from the booking of or participation in the activity. Our chosen venues shall not be responsible for the actions and quality of Zplash entertainment or any loss or damage suffered by you whilst you are attending one of our “Activities”. By participating in an “Activity” with us you acknowledge that certain factors are beyond the control of Zplash entertainment and agree that none of the chosen venues shall be liable for the cancellation, postponement or alteration of any activity for reasons beyond its reasonable control including for weather-related reasons, mechanical or equipment failure or otherwise. The total liability of Zplash entertainment for any claim whatsoever in connection with the “Activity” or voucher or any course or experience shall be limited to the price paid for the voucher or booking.

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Late Arrivals

We urge you to treat a trip to your activity as you would catching a flight or train. This is because every participant has a scheduled time. If you are late we will endeavour to put you through your activity but this will be subject to conditions on the day.

Personal Belongings

It is the participant’s responsibility to ensure that they are in possession of their personal belongings following their experience. Zplash entertainment has no liability to compensate or offer replacements for items lost at one of our “Activities”.

Spectators

Spectators are more than welcome to watch you participate in your selected “Activity”. When booking your date please check our website for details. Spectators are required to comply with our locations terms, conditions and expectations of conduct. Any spectators deemed under the influence of drugs or alcohol will not be permitted on site.

Photographic and video recording equipment

The use of devices such as cameras, video cameras or mobile phones whilst inside the water zorbs is forbidden. Zplash entertainment takes no responsibility for any equipment used or damaged during one of their Activities.

Restrictions

Water walking experiences provided by us are subject to a minimum age of 5 years, health or other requirements. These details are listed below, they are also listed in your booking confirmation and at registration. It is the purchaser’s responsibility to check that the restrictions are met. Once you have confirmed a booking you are not eligible for a refund if you are forced to cancel because the minimum requirements are not met. Details of restrictions and requirements are below. Please read them carefully. Weight Limit is 19 stone (120.6kg)

If you are not in good health you should NOT participate

If you have any of the following conditions you should seek medical advice before participating.

  • High Blood Pressure

  • Heart Condition

  • Suffer from Dizziness or Epilepsy

  • Damage to neck, back, spinal column, legs or eyes

  • Asthma

  • Pregnancy

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Other Restrictions

Medication - please inform us if you are taking any form of medication. If you suffer from any of the above but have been given a doctors certificate, You will be requested to sign a non standard waiver

  • Alcohol – If you appear intoxicated you cannot take part in the activity.

  • Under 16’s require a parent or guardian’s permission and signature

  • Disclaimer consent must be completed to comply with our insurance regulations

  • Glasses and hard contact lenses can be worn

  • Please wear appropriate clothing. No footwear or any sharp items can be worn while inside the zorbs.

  • Maximum weight limit is 120.6kg (19 stone)

 

Health Warning – If you are in any doubt, don’t participate in a water walking experience.

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Zplash Entertainment NDAC

 

 

 

 

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